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		<title>Ce trebuie sa stii despre CRM?</title>
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		<pubDate>Wed, 05 Oct 2011 13:46:53 +0000</pubDate>
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		<description><![CDATA[CRM, varianta prescurtata pentru Customer Relantionship Management reprezinta instrumentul ce nu ar trebui sa lipseasca din politica de fidelizare a oricarui om de marketing sau vanzari. Cu ce ma ajuta un CRM? Este CRM-ul o solutie pentru mine? – sunt doar 2 intrebari cu care ne intalnim destul de des. Cu un CRM reduci cu [...]]]></description>
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		<title>Cum raspundem proactiv la cererile clientului</title>
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		<pubDate>Mon, 12 Sep 2011 12:45:11 +0000</pubDate>
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		<description><![CDATA[Procesul dezvoltarii relatiei win-win, client-companie, este impartit in 3 etape: etapa precontractuala, cea contractuala si nu in ultimul rand, postcontractuala. Nu de putine ori, prima si cea de-a treia etapa se dovedesc a fi cele mai importante. Modalitatea prin care compania poate influenta in mod pozitiv relatia cu clientul in etapa precontractuala vizeaza raspunsul proactiv [...]]]></description>
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		<title>Cum cresti numarul clientilor potentiali</title>
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		<pubDate>Mon, 05 Sep 2011 14:53:25 +0000</pubDate>
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				<category><![CDATA[CRM şi Managementul clienţilor]]></category>
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		<description><![CDATA[“ Cum cresti numarul de clienti potentiali? “ &#8211; o intrebare al carui raspuns ar trebui sa te intereseze atunci cand businessul se afla in etapa de crestere. Raspunsul il gasesti in randurile de mai jos. Cele mai intalnite 2 metode prin care cresti numarul de clienti potentiali Iata cele mai intalnite 2 metode care [...]]]></description>
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