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	<title>E-commerce, CRM, E-mail marketing :: Inotec &#187; istorie relatii cu clientii</title>
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		<title>CRM în perioada interbelică?</title>
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		<pubDate>Wed, 13 Jan 2010 11:31:54 +0000</pubDate>
		<dc:creator>Laura Ruxanda</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[clienti]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[fidelizare]]></category>
		<category><![CDATA[istorie relatii cu clientii]]></category>

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		<description><![CDATA[Da&#8230;pentru că relaţiile cu clienţii nu s-au inventat acum. E adevărat, pe vremea aceea nu existau softuri de CRM, e-mailing, SMS, magazine virtuale, programe de fidelizare sau alte minunăţii ale epocii moderne. Dar existau alte avantaje:

 O mare parte din schimburi se făcea între persoane cunoscute, între care exista cât de cât încredere;
 Ca şi [...]]]></description>
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